Reasons for the Time Gap:
Webhook Availability: Most email providers, such as Outlook, Gmail, and Zoho, do not provide webhooks for replies. Webhooks are used to receive real-time notifications when an event, such as a reply, occurs. Without webhooks, email automation tools need to rely on sustained access to the email accounts to capture replies. However, frequent and repetitive access to email accounts within a short period may trigger automated flags for suspicious activity, leading to potential deliverability issues.
Clean Connectivity: To ensure clean connectivity among your email accounts and prevent potential flags for automation, a time gap of 30 to 60 minutes is maintained between the receipt of a reply and its appearance in the master inbox. This allows for a reasonable time interval for the email automation tool to access the email accounts without triggering any flags or alerts.
NOTE: This time gap does not affect the effectiveness of your email automation, as our automation engine ensures that no replies are missed before sending follow-up emails.
